Cookie Policy
Understanding our use of cookies and similar technologies
Last updated: January 2025
What Are Cookies
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. These files contain information that is transferred to your device's hard drive and stored there. Cookies allow our website to recognize your device and remember certain information about your preferences and actions.
Similar technologies include web beacons, pixel tags, and local storage objects, which serve similar functions to cookies. These technologies help us provide a better user experience, analyze how our website is used, and deliver personalized content and advertisements.
Cookies can be session cookies or persistent cookies. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device until they expire or you delete them manually. We use both types of cookies to provide different functionalities on our platform.
Our website uses first-party cookies, which are set by our domain, as well as third-party cookies from trusted partners who help us provide certain services. You have control over both types of cookies through your browser settings and our cookie preference center.
How We Use Cookies
We use cookies to enhance your experience on our platform and to provide essential functionality. These include maintaining your login status, remembering your preferences and settings, and ensuring the security of your account. Without these essential cookies, our website would not function properly.
Performance cookies help us understand how visitors interact with our website by collecting information about page visits, time spent on pages, and any error messages encountered. This data helps us identify and fix issues, improve our content, and optimize the user experience.
Functionality cookies enable us to provide enhanced features such as personalized content recommendations, customized workout plans, and tailored health tips based on your interests and activity patterns. These cookies remember choices you make to improve your experience.
We may use targeting or advertising cookies to deliver more relevant content and advertisements based on your interests and browsing behavior. These cookies may track your activity across different websites to build a profile of your interests and deliver personalized marketing messages.
Types of Cookies We Use
Essential cookies are strictly necessary for the operation of our website and cannot be switched off in our systems. These cookies are usually only set in response to actions made by you, such as logging in, filling in forms, or setting privacy preferences. You can set your browser to block these cookies, but some parts of our site may not work properly.
Analytical and performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous.
Functional cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Marketing and targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device.
Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device to help us deliver our services effectively. These include analytics providers who help us understand how our website is used, advertising networks that deliver relevant content, and social media platforms that enable sharing features.
Health app integration partners may use cookies to facilitate connections between our platform and external health and fitness applications. These cookies ensure secure data transfer and help maintain synchronization between different wellness tools you choose to use.
Payment processing partners use cookies to securely handle subscription payments and ensure transaction security. These cookies help prevent fraud and provide secure payment processing while maintaining compliance with financial industry standards.
Customer support and communication tools may use cookies to provide chat functionality, help desk services, and communication features. These cookies enable us to provide timely assistance and maintain conversation history for better support experiences.
Managing Your Cookie Preferences
You have several options for controlling cookies on our website. Most web browsers allow you to manage cookie settings through their preferences or settings menu. You can typically choose to block all cookies, block third-party cookies only, or be notified when cookies are being set.
Our website includes a cookie preference center where you can review and modify your consent for different types of cookies. You can access this center through the cookie notice that appears when you first visit our site or through the cookie settings link in our website footer.
Please note that blocking certain cookies may impact your experience on our website. Essential cookies are necessary for basic functionality, and disabling them may prevent you from accessing certain features or services. We will always inform you of the potential impact before you make changes to your cookie settings.
You can withdraw your consent for non-essential cookies at any time through your browser settings or our cookie preference center. Your choices will be remembered and respected during future visits to our website, though you may need to set your preferences again if you clear your browser data.
Mobile App Cookies and Similar Technologies
Our mobile applications may use technologies similar to cookies, including device identifiers, local storage, and software development kit tools. These technologies serve similar purposes to web cookies, such as remembering your preferences, providing personalized content, and analyzing app usage.
Mobile advertising identifiers allow us and our partners to deliver relevant advertisements within our apps and other applications you use. These identifiers can be reset or disabled through your device's privacy settings, giving you control over personalized advertising.
Health data integration in our mobile apps may use secure tokens and identifiers to connect with health tracking devices and applications. These technologies ensure that your health data is transmitted securely and that your privacy is protected during data synchronization.
Push notification tokens enable us to send you relevant updates about your wellness programs, appointment reminders, and community activities. You can manage these notifications through your device settings and choose which types of notifications you want to receive.
Data Retention and Cookie Lifespan
Different cookies have different lifespans depending on their purpose and function. Session cookies expire when you close your browser, while persistent cookies may remain on your device for periods ranging from a few days to several years, depending on their specific function and your privacy settings.
Essential cookies typically remain active for the duration of your session or for a short period to maintain functionality between visits. Performance and analytics cookies may have longer lifespans to enable trend analysis and long-term improvement of our services.
Marketing cookies generally have lifespans designed to provide relevant advertising over time while respecting user privacy. These periods are set by our advertising partners and comply with industry standards and applicable regulations regarding data retention.
You can manually delete cookies from your device at any time through your browser settings. Regular deletion of cookies may require you to re-enter preferences and login information, but it gives you complete control over what information is stored on your device.
International Cookie Compliance
We comply with cookie regulations in all jurisdictions where we operate, including the European Union's Cookie Law and similar regulations in other countries. This means we obtain appropriate consent before placing non-essential cookies on your device and provide clear information about our cookie practices.
For users in the European Economic Area, we provide granular consent options that allow you to choose which types of cookies you accept. We respect your choices and will not use cookies for purposes you have not consented to, except for essential cookies necessary for website functionality.
Our cookie practices are regularly reviewed to ensure ongoing compliance with evolving privacy regulations around the world. We update our policies and procedures as needed to maintain the highest standards of user privacy protection while delivering quality digital health services.
If you have questions about cookie compliance or your rights under applicable privacy laws, please contact our privacy team. We are committed to addressing your concerns and ensuring that your rights are respected in accordance with applicable regulations.
Browser-Specific Cookie Management
Each web browser has its own method for managing cookies. In Chrome, you can access cookie settings through Settings > Privacy and Security > Cookies and Other Site Data. Here you can view, delete, and manage cookies on a site-by-site basis or set global cookie policies.
Firefox users can manage cookies through Preferences > Privacy & Security > Cookies and Site Data. Firefox offers enhanced tracking protection that can block many third-party cookies automatically while still allowing essential website functionality.
Safari users can control cookies through Preferences > Privacy > Cookies and Website Data. Safari includes intelligent tracking prevention that automatically blocks many tracking cookies while preserving website functionality and user experience.
Internet Explorer and Microsoft Edge users can manage cookies through Internet Options > Privacy or Settings > Privacy, respectively. These browsers offer various privacy levels and custom settings for controlling cookie behavior and third-party tracking.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, new technologies, or regulatory requirements. When we make material changes to this policy, we will notify you by posting the updated policy on our website and updating the effective date at the top of this page.
For significant changes that affect how we use cookies or your choices regarding cookies, we may provide additional notice through email notifications or prominent notices on our website. We encourage you to review this policy periodically to stay informed about our cookie practices.
Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you can adjust your cookie settings or discontinue using our website.
We maintain a change log of significant updates to our cookie practices, which you can request by contacting our privacy team. This helps ensure transparency about how our cookie usage evolves over time and how it may affect your privacy.
Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact our privacy team through the contact information provided on our website. We are committed to addressing your concerns and providing clear explanations about our cookie practices.
Our customer support team can also help you understand how to manage your cookie preferences and adjust your settings to meet your privacy preferences. We provide guidance for all major browsers and devices to help you take control of your cookie settings.
For technical issues related to cookies or problems with our cookie preference center, please include details about your browser, device, and the specific issue you are experiencing. This information helps us provide more effective assistance and improve our cookie management tools.
We value your privacy and are committed to using cookies in ways that enhance your experience while respecting your choices. Please do not hesitate to reach out with any questions or concerns about our cookie practices or your privacy rights.